Privacy Policy
1Information We Collect
When you visit our website, submit a tour reservation form, or contact our team via WhatsApp or telephone, we may collect the following categories of information:
Contact Information
Full name, email address, mobile phone number, WhatsApp contact number, and city of residence.
Travel Preferences
Preferred tour package (1N2D, 2N3D, 3N4D), room category, number of adults/children, dietary preferences (Veg, Non-Veg, Jain), and transfer choice.
Government ID Documentation
For West Bengal Forest Department permits: Full legal name, nationality, age, gender, and government ID number (Aadhaar, Passport, Voter ID).
Technical & Analytics Data
IP address, device browser type, page visit analytics, and referral source used strictly to optimize site speed and performance.
2How We Use Your Data
Your information is utilized solely for providing luxury travel and hospitality services:
- Processing Tour Reservations: Confirming luxury suite allocations at Hotel Sonar Bangla and securing dedicated safari boats.
- Forest Department Safari Clearances: Submitting passenger manifests to Sajnekhali and Godkhali Forest Offices for mandatory entry watchtower permits.
- Direct Concierge Updates: Sending booking confirmations, itinerary schedules, pickup vehicle driver details, and live weather alerts via WhatsApp, SMS, or Email.
- Safety & Emergency Coordination: Maintaining passenger logs on board for Maritime and Coast Guard safety regulations.
3National Park Permit Protocols
Sundarban Tiger Reserve requires verified identity verification for all Indian and foreign nationals entering the mangrove waterways.
Identity documents collected for permit clearance are transmitted exclusively to the authorized Forest Range Officers at Sajnekhali and Godkhali. These records are encrypted and automatically deleted from our operational booking servers 30 days after the conclusion of your safari tour.
4Payment & SSL Security
We use bank-grade 256-bit Secure Socket Layer (SSL) encryption across all booking portals and forms.
- No Stored Financial Credentials: We do not store, view, or process credit card numbers, CVVs, or Net Banking passwords on our servers.
- RBI-Compliant Gateways: All payment transactions are handled through licensed, PCI-DSS compliant Indian payment aggregators (Razorpay / Cashfree / Stripe).
5Third-Party Sharing Rules
We do not sell, rent, or trade your personal information. We only share relevant booking details with verified operational partners strictly necessary to conduct your trip:
Hotel Sonar Bangla
Guest names and dates for resort room key check-in.
Forest Department
Permit verification for wildlife core watchtower access.
Licensed Transport Chauffeur
Phone number and Kolkata pickup address for AC transfer.
Boat Master & Naturalist
Passenger headcount and dietary requirements manifest.
6Your Rights & Data Deletion
You have full ownership of your data. At any time, you may request:
- A copy of all personal information stored in our reservation database.
- Correction of any inaccurate contact or travel details.
- Permanent deletion of your contact profile and booking history.
- Opting out of promotional newsletters or seasonal safari updates.
To exercise any of these rights, email our data team at sundarbanluxurypackage@gmail.com with your booking reference.
Questions About Privacy or Data Security?
Our Data Protection Officer is ready to assist you.